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Carpet and Upholstery Cleaning FAQ’s


Carpet cleaning

How effective is steam cleaning?

Cleaning with steam is a fantastic, natural cleaning process we need to use more. The steam generated by our equipment which sits outside in our van whilst we clean, works in many different ways and we know it is an invaluable tool in our arsenal for deep, hygienic and sanitising cleaning.

The action of heat transfer

The main reason that steam is so effective is because on initial contact the heat acts to separate the dirt and grime from the fibres of the carpet by weakening the physical bond. Off the shelf cleaning products that are available to buy will create the illusion of ‘clean’ with strong chemical odours that only have a marginal effect on the grime that embeds itself into the fibres of upholstery, and they also use optical brighteners to lighten the carpet. Whereas with steam cleaning, the heat transfer from the steam to the surface means you get a deep clean to the base of every fibre.

The sanitising action of steam

When water turns to steam it fights bacterias and kills germs and bugs that survive on carpet and upholstery fibres. Steam can be a natural sanitiser and neutraliser of bacteria in your home, without the need for harsh chemicals. You may feel the chemicals you use in cleaning products will help, but the residue left behind in these can be harmful to your skin and also the air you breathe. The simplicity of the power of steam cleaning makes much more sense than filling cupboards with expensive, gimmicky cleaning products.

Stubborn stains and bugs

The hot water vapour used in steam cleaning, is more effective on grease than cleaning at lower temperatures water so we can help with removing oily food stains from carpets and upholstery. For those of us with allergies or asthma, who are affected severely by bed bugs, dust mites, fleas and larvae, can benefit from steam cleaning as these are killed when steam is used to clean.

Do you use eco – friendly carpet cleaning products?

We are committed to managing our impact on the environment by using environmentally friendly carpet cleaning and carpetcommercial cleaning products and methods and at no extra cost.

Can you clean my very dirty carpets?

We think you will be impressed with our cleaning results, many customers (especially landlords and tenants) tell us they had expected to have throw carpets away, but when we clean them, they realise that trained professionals can do an incredible job with dirty, stained carpets.

Do you charge per hour or per job?

We do NOT charge by the hour. Before we do anything, we will provide you with a fixed price and that is all you pay.

We will be happy to provide you with a free survey and quotation at your home or business before you choose to hire us.

How long will my carpets take to dry afterwards?

This is a difficult one to answer as the drying times will depend upon a number of variables which include the following:

  1. The length of the fibres.
  2. The humidity/moisture content of the air.
  3. The amount of cleaning required to remove all dirt from your carpets/upholstery using the most suitable cleaning method.

On the day that we clean your carpets/upholstery, we will advise you on the drying times to expect and give you professional tips on the best ways to aid quicker drying – but its usually within just a few hours of completing.

General

Are you qualified and insured?

  1. We are fully trained by the Highly recognised National Carpet Cleaners Association (NCCA).
  2. Certification can be produced on request.
  3. We have fully comprehensive insurance. 2009, Metroclean UK Limited.

Why should I choose Metroclean UK Ltd?

Quality and trust. The service we provide is based on our very high standards. As a family run business, we carry out the all work ourselves. The price we give is the price you pay – No hidden extras. We will assess the right process every time for the cleaning of your furnishings. We will always arrive on time for the job. We will carry out a free site survey and provide a quotation at your home or business if you require – with NO obligations.
Fully trained and uniformed friendly technicians.

Leather cleaning

Can you restore, re-colour or clean designer leather furniture?

We are trained in the technical and very difficult skill of leather care and restoration, so yes we can help bring your designer leather suites, chairs, couches, chairs – back to life!

And not only do we clean your dirty leather furniture, but we can also re-colour, re-seal and shine your furniture, protecting the leather and extending the life of your leather furniture for years, potentially saving you thousands.

Office / contract cleaning

How effective is steam cleaning?

Cleaning with steam is a fantastic, natural cleaning process we need to use more. The steam generated by our equipment which sits outside in our van whilst we clean, works in many different ways and we know it is an invaluable tool in our arsenal for deep, hygienic and sanitising cleaning.

The action of heat transfer

The main reason that steam is so effective is because on initial contact the heat acts to separate the dirt and grime from the fibres of the carpet by weakening the physical bond. Off the shelf cleaning products that are available to buy will create the illusion of ‘clean’ with strong chemical odours that only have a marginal effect on the grime that embeds itself into the fibres of upholstery, and they also use optical brighteners to lighten the carpet. Whereas with steam cleaning, the heat transfer from the steam to the surface means you get a deep clean to the base of every fibre.

The sanitising action of steam

When water turns to steam it fights bacterias and kills germs and bugs that survive on carpet and upholstery fibres. Steam can be a natural sanitiser and neutraliser of bacteria in your home, without the need for harsh chemicals. You may feel the chemicals you use in cleaning products will help, but the residue left behind in these can be harmful to your skin and also the air you breathe. The simplicity of the power of steam cleaning makes much more sense than filling cupboards with expensive, gimmicky cleaning products.

Stubborn stains and bugs

The hot water vapour used in steam cleaning, is more effective on grease than cleaning at lower temperatures water so we can help with removing oily food stains from carpets and upholstery. For those of us with allergies or asthma, who are affected severely by bed bugs, dust mites, fleas and larvae, can benefit from steam cleaning as these are killed when steam is used to clean.

Do you use eco friendly office cleaning products?

We are committed to managing our impact on the environment by using environmentally friendly office cleaning and commercial cleaning products and methods and at no extra cost.

Rug cleaning

How effective is steam cleaning?

Cleaning with steam is a fantastic, natural cleaning process we need to use more. The steam generated by our equipment which sits outside in our van whilst we clean, works in many different ways and we know it is an invaluable tool in our arsenal for deep, hygienic and sanitising cleaning.

The action of heat transfer

The main reason that steam is so effective is because on initial contact the heat acts to separate the dirt and grime from the fibres of the carpet by weakening the physical bond. Off the shelf cleaning products that are available to buy will create the illusion of ‘clean’ with strong chemical odours that only have a marginal effect on the grime that embeds itself into the fibres of upholstery, and they also use optical brighteners to lighten the carpet. Whereas with steam cleaning, the heat transfer from the steam to the surface means you get a deep clean to the base of every fibre.

The sanitising action of steam

When water turns to steam it fights bacterias and kills germs and bugs that survive on carpet and upholstery fibres. Steam can be a natural sanitiser and neutraliser of bacteria in your home, without the need for harsh chemicals. You may feel the chemicals you use in cleaning products will help, but the residue left behind in these can be harmful to your skin and also the air you breathe. The simplicity of the power of steam cleaning makes much more sense than filling cupboards with expensive, gimmicky cleaning products.

Stubborn stains and bugs

The hot water vapour used in steam cleaning, is more effective on grease than cleaning at lower temperatures water so we can help with removing oily food stains from carpets and upholstery. For those of us with allergies or asthma, who are affected severely by bed bugs, dust mites, fleas and larvae, can benefit from steam cleaning as these are killed when steam is used to clean.

Can you clean my valuable persian / oriental rug?

We have extensive training and experience, so we can help in 99% of cases. Often we clean in-situ, in other situations we can take your rugs to be cleaned off-site for your convenience.

In general, if your rug has damage or loose threads / loops we are cautious and will encourage you to seek repairs before cleaning. If you need help locating repairs service providers, we can help.

Upholstery cleaning

How effective is steam cleaning?

Cleaning with steam is a fantastic, natural cleaning process we need to use more. The steam generated by our equipment which sits outside in our van whilst we clean, works in many different ways and we know it is an invaluable tool in our arsenal for deep, hygienic and sanitising cleaning.

The action of heat transfer

The main reason that steam is so effective is because on initial contact the heat acts to separate the dirt and grime from the fibres of the carpet by weakening the physical bond. Off the shelf cleaning products that are available to buy will create the illusion of ‘clean’ with strong chemical odours that only have a marginal effect on the grime that embeds itself into the fibres of upholstery, and they also use optical brighteners to lighten the carpet. Whereas with steam cleaning, the heat transfer from the steam to the surface means you get a deep clean to the base of every fibre.

The sanitising action of steam

When water turns to steam it fights bacterias and kills germs and bugs that survive on carpet and upholstery fibres. Steam can be a natural sanitiser and neutraliser of bacteria in your home, without the need for harsh chemicals. You may feel the chemicals you use in cleaning products will help, but the residue left behind in these can be harmful to your skin and also the air you breathe. The simplicity of the power of steam cleaning makes much more sense than filling cupboards with expensive, gimmicky cleaning products.

Stubborn stains and bugs

The hot water vapour used in steam cleaning, is more effective on grease than cleaning at lower temperatures water so we can help with removing oily food stains from carpets and upholstery. For those of us with allergies or asthma, who are affected severely by bed bugs, dust mites, fleas and larvae, can benefit from steam cleaning as these are killed when steam is used to clean.

Can you clean any brand of furniture upholstery?

As trained professionals, chances are we have experience working with almost every fabric textile variant.

In general though, when your furniture manufacturer tells you NOT to clean them yourself –  but to seek cleaning from a trained professional – that’s us – and we can guarantee you will be impressed with our results, whilst having the peace of mind that your valuable furniture is in safe hands.